The Webex AI Agent is designed to transform customer service by providing a self-service experience that uses natural, conversational language. It enables seamless interactions through voice and text, making customers feel as though they are conversing with a real person. With powerful integrations, the AI Agent can not only answer questions but also fulfill actions for complete issue resolution, enhancing the overall customer experience.

The AI Assistant for Webex Contact Center includes features like Topic Analytics and Automatic Customer Satisfaction Scores, which analyze data to improve agent performance and customer satisfaction. It also provides conversation summaries, reducing knowledge gaps and improving resolution times during handoffs, ultimately enhancing the efficiency of both self-service and agent-assisted interactions.

Cisco is rethinking workspaces by introducing tools like Workspace Designer, which offers recommendations for furniture and product choices tailored to specific needs. Additionally, the Webex Control Hub streamlines the management of smart workspaces, and the new AI-powered Smart Diagnostics feature provides instant device diagnostics and suggested resolutions, making it easier for organizations to create efficient and connected work environments.